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Manage your subscription, skip shipments, change flavors, or cancel your subscription
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How do I manage my subscription?

You have full control over your subscription through our self-service portal. Here's how to access it: Access Your Subscription Portal Visit: jivenu.com/a/loop_subscriptions/customer Log in with the email address you used when placing your order. What You Can Do in the Portal: - View your upcoming orders and billing dates - Change your subscription frequency - Swap flavors or products - Update quantities - Skip your next shipment - Pause your subscription - Update your payment method - Change your shipping address - Cancel your subscription Making Changes Any changes you make will apply to your next scheduled order. If your next order is processing soon, make sure to update your subscription before the billing date. Need Help? If you're having trouble accessing your portal or making changes, our support team is happy to help via live chat or email.

Last updated on Feb 02, 2026

How do I cancel my subscription?

We're sorry to see you go! Here's how to cancel your subscription: Cancel Online 1. Go to: jivenu.com/a/loop_subscriptions/customer 2. Log in with your email address 3. Find your active subscription 4. Click "Cancel Subscription" 5. Follow the prompts to confirm Important Timing Cancel before your next billing date to avoid being charged. If your subscription has already been charged but not shipped, contact us immediately and we may be able to cancel the order. Already Charged? If you've already been billed for an order, that order will still ship. You can either: - Keep the product (subscription will not renew) - Contact us to arrange a return once it arrives Alternatives to Canceling Before you cancel, consider these options: - Skip a shipment - Delay your next order without canceling - Pause your subscription - Take a break and resume later - Change frequency - Get orders less often (every 60 or 90 days) - Swap flavors - Try a different flavor you might enjoy more Need Help Canceling? If you can't find the cancellation option in your portal, contact our support team and we'll take care of it for you.

Last updated on Feb 02, 2026

How do I skip or pause my subscription?

Have too much product or need to take a break? No problem! You can skip or pause your subscription anytime. Skip Your Next Shipment 1. Log into your subscription portal: jivenu.com/a/loop_subscriptions/customer 2. Find your subscription 3. Click "Skip Next Order" or "Skip Shipment" 4. Your subscription will resume with the following scheduled order Pause Your Subscription If you need a longer break: 1. Log into your subscription portal 2. Select "Pause Subscription" 3. Choose how long you'd like to pause 4. Your subscription will automatically resume after the pause period When to Make Changes Make sure to skip or pause before your next billing date. Once an order is billed, it will ship as scheduled. Resume Anytime You can resume a paused subscription at any time through your portal. Your next order will be scheduled based on your subscription frequency.

Last updated on Feb 02, 2026

How do I change my subscription flavor?

Want to try a different flavor? You can easily swap flavors in your subscription portal. Change Your Flavor 1. Log into your subscription portal: jivenu.com/a/loop_subscriptions/customer 2. Find your active subscription 3. Click on the product to modify it 4. Select your new flavor from the available options 5. Save your changes When Will the Change Apply? Your new flavor will be included in your next scheduled order. If your next order is already processing, the change will apply to the following order. Not Sure Which Flavor to Try? Our Protein Hydrator comes in several delicious flavors. If you're not enjoying your current flavor, here are some tips: - Try adjusting how you mix it (more water for lighter flavor) - Add ice after mixing for enhanced taste - Use warm water for better mixability Need Recommendations? Contact our support team and we'd be happy to suggest a flavor based on your preferences!

Last updated on Feb 02, 2026

Why was I charged again? (Subscription billing)

If you see an unexpected charge, it's likely from your subscription automatically renewing. Here's what you should know: How Subscription Billing Works When you subscribe, your payment method is automatically charged on a recurring basis (typically every 4-8 weeks, unless you selected a different frequency). This ensures you never run out of product! Common Reasons for Unexpected Charges: - Your subscription renewed as scheduled - You have multiple active subscriptions - Your billing date was adjusted due to a previous skip or pause Check Your Subscription Status Log into your portal at jivenu.com/a/loop_subscriptions/customer to see: - Your active subscriptions - Next billing date - Subscription frequency - Order history Didn't Mean to Subscribe? Some promotions include a subscription option that may have been selected at checkout. If you didn't intend to subscribe: 1. Cancel your subscription in the portal to prevent future charges 2. Contact us about the order that was already placed Prevent Future Surprises We recommend checking your subscription portal regularly and adjusting your billing date or skipping orders as needed.

Last updated on Feb 02, 2026