No. Once a subscription renewal has been charged it cannot be cancelled or refunded. Subscription orders are released to our warehouse the moment they are placed, so the order is already being prepared and cannot be pulled back.
Subscription orders carry our lowest price because they are processed automatically the same way every cycle. That is also why we send a reminder email 3 days before every renewal, so there is always time to skip or cancel first.
How to Avoid an Unwanted Renewal When the reminder arrives, log in to your portal at https://sub.jivenu.com/login and you can:
- Skip the next order
- Push the date back
- Pause the subscription
- Change the frequency
- Cancel the subscription
Any of these stops the upcoming charge, as long as it is done before the billing date.
What Cancelling Does Cancelling stops future renewals only. It does not undo a renewal that has already been charged, and that order will still ship.
Can I Return a Renewal? No. Our 30-day satisfaction guarantee covers the first order of a product only, so renewal orders are not eligible for return or refund.
If Something Went Wrong on Our End If you were charged twice, charged the wrong amount, cancelled before the order was created, or your renewal arrived damaged or wrong, email hello@jivenu.com with your order number. Billing errors and mistakes on our end are always made right.