No. Once a subscription renewal has been charged, it cannot be cancelled or refunded. Fulfilment starts immediately, so the order is already being prepared at our Texas warehouse.
How to Avoid an Unwanted Renewal We send a reminder email 3 days before every renewal. When it arrives, log in to your portal at https://sub.jivenu.com/login and you can:
- Skip the next order
- Push the date back
- Pause the subscription
- Change the frequency
- Cancel the subscription
Any of these stops the upcoming charge, as long as it is done before the billing date.
What Cancelling Does Cancelling stops future renewals only. It does not undo a renewal that has already been charged, and that order will still ship.
Can I Return a Renewal? Our 30-day guarantee covers the first order of a product only, so renewal orders are not eligible for return.
If Something Went Wrong on Our End If you were charged twice, charged the wrong amount, or your renewal arrived damaged or wrong, email hello@jivenu.com with your order number. Billing errors and mistakes on our end are always made right.