Once an order is placed, we are not able to cancel or edit it, even a few minutes later. Our Texas warehouse starts fulfilment right away, and orders placed before 2 PM Central on a business day usually ship the same day.
What Can Be Changed The only change we can attempt is a shipping address correction, and only before the order ships. Email hello@jivenu.com immediately with your order number and the correct address. We will do our best, but we cannot guarantee the change will be made in time.
After the Order Ships Contact the carrier shown on your tracking link to request a redirect. Some carriers offer package intercept services, sometimes for a fee.
Ordered the Wrong Flavor or Size? Let the order arrive. If it is your first order of that product, our 30-day guarantee covers a return within 30 days of delivery, as long as the bag is at least 80% full. Email us with your order number and we will send a prepaid label.
Subscription Renewals The same rule applies to renewals. Once a renewal is charged, it cannot be cancelled or refunded. Cancelling in your portal at https://sub.jivenu.com/login stops future renewals only.
Our Mistakes If we sent the wrong item or something arrived damaged, email us a photo with your order number and we will make it right.