Received a different flavor than you ordered? We apologize for the mix-up and we will make it right.
What to Do:
- Email hello@jivenu.com with your order number
- Let us know which flavor you received and which flavor you ordered
- Attach a photo of the product you received (required)
We will send the correct flavor free of charge. You do not need to return the wrong one. If the bag arrived open or unsealed, please do not consume it.
For Subscription Orders: If your subscription sent the wrong flavor, check your subscription portal at https://sub.jivenu.com/login to make sure the correct flavor is selected for future orders. Changes apply to your next order.
Not Sure Which Flavor Is Right for You? Email us. We are happy to recommend a flavor based on your taste preferences.