Received a different flavor than you ordered? We apologize for the mix-up!
What to Do:
- Contact our support team with your order number
- Let us know which flavor you received vs. which flavor you ordered
- Include a photo of the product you received
We'll investigate and work with you to resolve the issue.
For Subscription Orders: If your subscription sent the wrong flavor, double-check your subscription portal to make sure the correct flavor is selected for future orders: jivenu.com/a/loop_subscriptions/customer
Not Sure Which Flavor Is Right for You? Contact us! We're happy to recommend flavors based on your taste preferences. Our team can help you find your perfect match.