We are sorry your product arrived damaged. We will make this right.
What to Do:
- Email hello@jivenu.com with your order number
- Let us know what was damaged (torn bag, spilled powder, cracked shaker, etc.)
- Attach a photo of the damage. A photo is required so we can process the replacement
Replacement: We will send a free replacement. You do not need to return the damaged item. Replacements ship from our Texas warehouse, usually the same or next business day, and delivery typically takes 2 to 7 business days.
Your Safety First If a bag arrived open or unsealed, please do not consume the product. We will always replace compromised items.
Questions? Email or chat with us and we will reply within one business day.