We stand behind our products with a 30-day satisfaction guarantee.
30-Day Return Window You can return any product within 30 days of your order placement date. This applies to both opened and unopened products.
What's Covered:
- Opened products (even if you've tried it)
- Unopened products
- Products you're not satisfied with for any reason
Flavor Satisfaction Guarantee To ensure fairness, at least 80% of the bag must be unused to qualify for a return under our satisfaction guarantee.
How Returns Work:
- Contact our support team via live chat or email
- We'll provide a prepaid return shipping label
- Ship the product back to us
- Receive your refund within 3-5 business days after we receive your return
Before You Return: If you're not loving the taste, we'd love to help! Our Protein Hydrator is highly customizable. Try these tips:
- Mix with 12-16 oz of water as a starting point
- If that's too strong, try 20-32 oz for a lighter flavor
- Use warm water for better mixability
- Shake vigorously with a protein shaker bottle for 10-15 seconds, then add ice for enhanced flavor
Many customers find these adjustments make a big difference! But if you've tried and it's still not for you, we'll happily accept your return.
Non-Returnable Items Promotional items and free gifts cannot be returned for refund.