We stand behind our products with a 30-day satisfaction guarantee.
30-Day Guarantee If you are not happy with a product, you can return it within 30 days of the delivery date for a full refund to your original payment method. This applies to opened bags too.
What's Covered:
- Your first order of a specific product (a first subscription shipment counts)
- Opened or unopened bags, as long as the bag is at least 80% full
- Up to one bag per flavor
What's Not Covered:
- Reorders and subscription renewals of a product you have bought before
- Bags that are less than 80% full
- Returns requested more than 30 days after delivery (we are not able to offer a refund or store credit outside this window)
Free Gifts If your order came with a free gift, you only need to return the gift if you are returning all of the flavors from that order.
Our Mistakes If we sent the wrong item, your order arrived damaged, a package was lost, or there was a billing error, we will always make it right regardless of the guarantee terms. Email us with your order number and a photo where relevant.
How Returns Work:
- Email hello@jivenu.com with your order number
- We will send you a prepaid return label
- Ship the product back within 7 days
- Your refund is processed within 10 business days of the return being scanned in transit
Before You Return: If it's the taste, we'd love to help. Protein Hydrator is easy to adjust:
- Use a shaker bottle and shake for 15 to 30 seconds
- Find your strength: 12 oz of water is bold, 20 oz is light, 32 oz is like a lightly flavored water. Try all three before you decide
- Add ice after mixing and drink it cold
If you have tried these and it is still not for you, we will happily accept your return.