Our 30-day guarantee is there so you can try Jive with confidence. Here is exactly what it covers.
First Order of a Product The guarantee applies to your first order of a specific product. Your first subscription shipment counts as a first order. Reorders and subscription renewals of a product you have bought before are not covered.
30 Days from Delivery You have 30 days from the delivery date to email hello@jivenu.com with your order number. We are not able to offer a refund or store credit after 30 days.
Bag at Least 80% Full Try it, and if it is not for you, send it back with at least 80% of the bag remaining.
One Bag per Flavor The guarantee covers up to one bag of each flavor. If you ordered two bags of the same flavor, one is eligible.
Free Gifts If your order included a free gift, you only need to return it when you are returning all of the flavors from that order.
How It Works Email us, we send a prepaid label, and you ship within 7 days. The refund goes to your original payment method within 10 business days of the return being scanned in transit. Your bank may take a few more days to show it.
Our Mistakes Are Always Covered Wrong item, damaged product, lost package or billing error? We make it right regardless of these terms.