Returns & Refunds

What is your return policy?

We stand behind our products with a 30-day satisfaction guarantee. 30-Day Return Window You can return any product within 30 days of your order placement date. This applies to both opened and unopened products. What's Covered: - Opened products (even if you've tried it) - Unopened products - Products you're not satisfied with for any reason Flavor Satisfaction Guarantee To ensure fairness, at least 80% of the bag must be unused to qualify for a return under our satisfaction guarantee. How Returns Work: 1. Contact our support team via live chat or email 2. We'll provide a prepaid return shipping label 3. Ship the product back to us 4. Receive your refund within 3-5 business days after we receive your return Before You Return: If you're not loving the taste, we'd love to help! Our Protein Hydrator is highly customizable. Try these tips: - Mix with 12-16 oz of water as a starting point - If that's too strong, try 20-32 oz for a lighter flavor - Use warm water for better mixability - Shake vigorously with a protein shaker bottle for 10-15 seconds, then add ice for enhanced flavor Many customers find these adjustments make a big difference! But if you've tried and it's still not for you, we'll happily accept your return. Non-Returnable Items Promotional items and free gifts cannot be returned for refund.

How do I request a return?

Ready to start a return? Here's the simple process: Step 1: Contact Us Reach out to our support team via: - Live chat on our website - Email Let us know your order number and reason for the return. Step 2: Get Your Prepaid Label We'll email you a prepaid return shipping label. No need to pay for return shipping! Step 3: Pack and Ship - Place the product in its original packaging (if possible) - Attach the prepaid shipping label - Drop off at the designated carrier location Step 4: Receive Your Refund Once we receive your return, your refund will be processed within 3-5 business days to your original payment method. Tips for a Smooth Return: - Keep your tracking number for reference - Ship within 7 days of receiving your return label - Make sure the package is sealed properly Questions? Our support team is here to help if you have any questions about the return process.

When will I receive my refund?

Here's what to expect for refund timing: Refund Timeline - After we receive your return: 3-5 business days to process - Refund appears on your statement: May take an additional 3-5 business days depending on your bank Where Will My Refund Go? Refunds are always issued to your original payment method (the card or payment service you used at checkout). Tracking Your Refund: 1. Watch for a confirmation email from us when the refund is processed 2. Check your bank or credit card statement 3. If using PayPal or similar services, check that account Refund Not Showing Up? If it's been more than 10 business days since we confirmed your refund: - Check with your bank or credit card company (processing times vary) - Look for the refund on the statement matching your original purchase date - Contact us and we'll investigate Partial Refunds In some cases, you may receive a partial refund if: - Only part of your order was returned - Items were returned outside the 30-day window (store credit may be offered instead)