Here is what to expect for refund timing.
Refund Timeline
- Your refund is processed within 10 business days of your return being scanned in transit by the carrier
- Your bank or card issuer may take a few more days to show it on your statement
Where Will My Refund Go? Refunds are always issued to your original payment method (the card or payment service you used at checkout). We do not issue store credit in place of a refund.
Tracking Your Refund:
- Watch for a confirmation email from us when the refund is processed
- Check your bank or credit card statement
- If you paid with PayPal or a similar service, check that account
Refund Not Showing Up? If it has been more than a few days since we confirmed your refund:
- Check with your bank or card company, as processing times vary
- Email us at hello@jivenu.com with your order number and we will investigate
Partial Refunds You may receive a partial refund if only part of your order was returned. Returns outside the 30-day window are not eligible for a refund or store credit.
Billing Errors If you were charged incorrectly or see a duplicate charge, email us with your order number and we will correct it.