If your tracking has stopped updating, here is what to do.
Give It a Little Time Tracking can take 24 to 48 hours to show its first scan after your order ships, and carriers sometimes go a few days between scans. Delivery typically takes 2 to 7 business days.
No Scan for 10 or More Days If tracking has not updated for 10 or more days, or the carrier has confirmed the package is lost, we will reship your order free of charge. Email hello@jivenu.com with your order number and confirm your shipping address. Once the address is confirmed, we will send a new order.
Tracking Says Delivered but Nothing Arrived This is a different situation. Check around your home, with neighbors and with your building office, and contact the carrier. If it has still not turned up after 48 hours, email us with your order number and we will review it.
Check the Address We cannot deliver to PO boxes or APO/FPO addresses, and a package sent to an incomplete address may be returned to us. If you spot an address error, let us know right away.
Questions? Email or chat with us and we will reply within one business day.