Tracking shows delivered but no package? Here is what to do.
First, Check These Locations:
- Front door, back door, side entrances
- Mailbox or parcel locker
- With a neighbor
- Building lobby, leasing office or mail room
- Behind bushes, under door mats or in other hiding spots
- Garage or any covered areas
Check Tracking Details Look at the delivery scan location and any photos provided by the carrier. Sometimes packages are left in unexpected spots.
Wait 48 Hours Occasionally, packages are marked delivered before they actually arrive. Give it up to 48 hours to see if it shows up.
Contact the Carrier Using your tracking number, contact the carrier shown on your tracking link to:
- Request delivery details
- Ask about the GPS scan location
- Start a missing package claim
Still Can't Find It? If 48 hours have passed and you have checked everywhere:
- Email hello@jivenu.com
- Include your order number
- Let us know where you have checked and what the carrier said
What We'll Do: We will review the delivery details with the carrier and work out the best way to resolve it for you.
Package Still in Transit? If tracking has not updated for 10 or more days, or the carrier confirms the package is lost, we will reship your order free of charge once you confirm your address.
Prevent Future Issues: Consider adding delivery instructions to your address (for example, "leave at back door" or "deliver to leasing office").