Troubleshooting

My product arrived damaged

We're so sorry your product arrived damaged! We'll make this right immediately. What to Do: 1. Contact our support team via live chat or email 2. Let us know what was damaged (torn bag, spilled powder, cracked shaker, etc.) 3. If possible, share a photo of the damage Replacement Shipping: Your replacement will ship within 24 business hours and arrive within 2-6 business days depending on your location. Your Safety First If a bag arrived open or unsealed, please do not consume the product. We take product safety seriously and will always replace compromised items. Need Faster Help? Use our live chat for the quickest response. We'll get your replacement on the way as soon as possible!

I'm missing items from my order

Missing something from your order? We're here to help! Check These First: - Did your order arrive in multiple packages? Sometimes items ship separately - Check inside all packaging materials - smaller items can be tucked away - Review your order confirmation to verify what was included - Wait 24-48 hours if tracking shows "delivered" - sometimes carriers deliver in parts Still Missing Items? Contact our support team with: 1. Your order number 2. Which item(s) are missing 3. A photo of what you received We'll investigate and work with you to resolve the issue. How to Contact Us: - Live chat on our website (fastest response) - Email

I received the wrong flavor

Received a different flavor than you ordered? We apologize for the mix-up! What to Do: 1. Contact our support team with your order number 2. Let us know which flavor you received vs. which flavor you ordered 3. Include a photo of the product you received We'll investigate and work with you to resolve the issue. For Subscription Orders: If your subscription sent the wrong flavor, double-check your subscription portal to make sure the correct flavor is selected for future orders: jivenu.com/a/loop_subscriptions/customer Not Sure Which Flavor Is Right for You? Contact us! We're happy to recommend flavors based on your taste preferences. Our team can help you find your perfect match.

My package says delivered but I haven't received it

Tracking shows delivered but no package? Here's what to do: First, Check These Locations: - Front door, back door, side entrances - Mailbox or parcel locker - With a neighbor - Building lobby, leasing office, or mail room - Behind bushes, under door mats, or in other hiding spots - Garage or any covered areas Check Tracking Details Look at the delivery scan location and any photos provided by the carrier. Sometimes packages are left in unexpected spots. Wait 24-48 Hours Occasionally, packages are marked delivered early. Give it a day or two to see if it shows up. Contact the Carrier If you have a tracking number, contact the shipping carrier (USPS, UPS, or FedEx) to: - Request delivery details - Ask about the GPS scan location - File a missing package claim Still Can't Find It? If 48 hours have passed and you've checked everywhere: 1. Contact our support team 2. Provide your order number 3. Let us know you've searched and the package is not found What We'll Do: We'll investigate with the carrier and either: - Confirm delivery location details, or - Ship a replacement if the package is confirmed lost Prevent Future Issues: Consider adding delivery instructions to your address (e.g., "leave at back door" or "deliver to leasing office").