Orders & Shipping

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information. How to Track Your Order: 1. Check your email for a shipping confirmation from Jive Nutrition 2. Click the tracking link in the email 3. You'll be taken to the carrier's website to see real-time updates Tracking Not Updating? Tracking information can take 24-48 hours to show movement after your order ships. If it's been more than 48 hours with no updates, contact our support team. Don't See a Shipping Email? - Check your spam or promotions folder - Make sure you're checking the email address used at checkout - Contact us with your order number and we'll resend tracking info Order Still Processing? Orders typically ship within 24 business hours. If your order hasn't shipped yet, you won't have tracking available. Once it ships, you'll receive an email notification.

When will my order ship?

We process and ship orders quickly so you get your Jive as soon as possible! Processing Time: Orders are typically shipped within 24 business hours of being placed. What Are Business Hours? Business hours are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will ship the next business day. Example Timelines: - Order placed Monday morning → Ships Monday or Tuesday - Order placed Friday evening → Ships Monday - Order placed Saturday → Ships Monday Why Might My Order Be Delayed? Occasionally, orders may take longer due to: - High order volume during sales or promotions - Payment verification requirements - Address verification issues - Inventory restocking Need It Faster? If you have an urgent need, contact our support team and we'll do our best to prioritize your order. Already Shipped? Once your order ships, you'll receive a confirmation email with tracking information. Check your inbox (and spam folder) for updates.

How long does shipping take?

Delivery times depend on your location. Standard Shipping Most orders arrive within 2-6 business days after shipping, depending on your distance from our Dallas, Texas warehouse. Important Notes - Delivery times are estimates and may vary due to carrier delays - Business days do not include weekends or holidays - Tracking information is updated by the carrier and may take 24-48 hours to show movement International Shipping We ship to Canada for select products. International shipping times may vary. For all other countries, we do not currently offer shipping.

Can I change my shipping address after ordering?

Need to update your shipping address? Here's what you can do: If Your Order Hasn't Shipped Yet Contact our support team immediately via live chat or email. We can update your address before the order leaves our warehouse. If Your Order Has Already Shipped Unfortunately, we cannot change the address once the package is in transit. However, you may be able to: - Contact the carrier (USPS, UPS, or FedEx) directly to request a redirect - Use the carrier's package intercept service (fees may apply) For Future Orders Make sure to double-check your shipping address at checkout. If you have a subscription, you can update your address anytime in your subscription portal. Subscription Address Changes Log into your subscription portal at jivenu.com to update your shipping address for future subscription orders.