We are here to help. Here is how to reach us.
Email Email hello@jivenu.com and we will reply within one business day.
Chat You can also use the chat on our website at jivenu.com.
We do not have a phone line.
Before You Contact Us: Have this information ready so we can help quickly:
- Your order number
- The email address used for your order
- A brief description of your issue
- A photo, if your order arrived damaged, wrong or incomplete
Bought on Amazon or TikTok Shop? You are welcome to contact us directly. Email hello@jivenu.com with your order details.
Self-Service Options: Many questions can be answered instantly:
- Track your order: Check your shipping confirmation email
- Manage subscription: Visit https://sub.jivenu.com/login
- Browse this help center: Search for answers to common questions
What We Can Help With:
- Order status and tracking
- Subscription management
- Returns and refunds
- Damaged, wrong or missing products
- Product questions
- Billing questions
- General questions