We're here to help! Here's how to reach us:
Live Chat (Fastest Response) Visit jivenu.com and click the chat icon in the bottom corner of the screen. Our team typically responds within minutes during business hours.
Email Send us an email and we'll respond as quickly as possible, typically within 24 hours.
Before You Contact Us: Have this information ready for faster service:
- Your order number (starts with J or #)
- The email address used for your order
- A brief description of your issue
Self-Service Options: Many questions can be answered instantly:
- Track your order: Check your shipping confirmation email
- Manage subscription: Visit jivenu.com/a/loop_subscriptions/customer
- Browse this help center: Search for answers to common questions
Response Times:
- Live chat: Usually within minutes
- Email: Within 24 hours (often faster)
What We Can Help With:
- Order status and tracking
- Subscription management
- Returns and refunds
- Damaged or missing products
- Product questions
- Billing inquiries
- General questions
We're committed to making sure you have a great experience with Jive!