If you see an unexpected charge, it's likely from your subscription automatically renewing. Here's what you should know:
How Subscription Billing Works When you subscribe, your payment method is automatically charged on a recurring basis (typically every 4-8 weeks, unless you selected a different frequency). This ensures you never run out of product!
Common Reasons for Unexpected Charges:
- Your subscription renewed as scheduled
- You have multiple active subscriptions
- Your billing date was adjusted due to a previous skip or pause
Check Your Subscription Status Log into your portal at jivenu.com/a/loop_subscriptions/customer to see:
- Your active subscriptions
- Next billing date
- Subscription frequency
- Order history
Didn't Mean to Subscribe? Some promotions include a subscription option that may have been selected at checkout. If you didn't intend to subscribe:
- Cancel your subscription in the portal to prevent future charges
- Contact us about the order that was already placed
Prevent Future Surprises We recommend checking your subscription portal regularly and adjusting your billing date or skipping orders as needed.