If you see an unexpected charge, it is most likely your subscription renewing. Here is what you should know.
How Subscription Billing Works When you subscribe, your payment method is charged automatically on a recurring basis. The default frequency is every 4 weeks for Protein Hydrator and every 3 months for Creatine Stick Packs, unless you chose a different frequency. We send a reminder email 3 days before every renewal.
Common Reasons for Unexpected Charges:
- Your subscription renewed as scheduled
- You have more than one active subscription
- Your billing date moved after a previous skip or pause
Check Your Subscription Status Log in to your portal at https://sub.jivenu.com/login to see:
- Your active subscriptions
- Next billing date
- Subscription frequency
- Order history
Can a Renewal Be Refunded? Once a renewal is charged, fulfilment starts immediately, so renewal orders cannot be cancelled or refunded. Cancelling your subscription stops future renewals only. If you believe you were charged in error (for example, a duplicate charge), email hello@jivenu.com with your order number and we will make it right.
Didn't Mean to Subscribe? Some offers include a Subscribe & Save option at checkout. If you did not intend to subscribe, cancel in the portal to prevent future charges.
Prevent Future Surprises Watch for the reminder email before each renewal, and skip, pause or push your date in the portal whenever you need to.