If you received an email from Loop saying your subscription order failed with an inventory error or a payment error, the most common cause is a sold-out flavor, not your card.
Why This Happens When a flavor on your subscription is out of stock, the renewal cannot be fulfilled and the system sends a failure notice. Right now White Peach is out of stock with no restock date, so subscriptions set to White Peach will see this message.
How to Fix It
- Log in to your portal at https://sub.jivenu.com/login (enter your subscription email and click the magic link)
- Open your subscription and click the product
- Swap to an in-stock flavor: Blue Raspberry, Strawberry Açaí Lemonade or Rocket Pop
- Save your changes
Your next order will then go through as normal.
If Your Flavor Is in Stock If the flavor on your subscription is available and you still see a payment error, check that your card has not expired and that the details in the portal are current. You can update your card from the same page.
Still Stuck? Email hello@jivenu.com with your subscription email and we will sort it out within one business day.