We accept a variety of payment methods to make checkout easy.
Accepted Payment Methods:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Jive Card store credit (tick "Apply Store Credit" at checkout)
Subscription Payments For subscriptions, your selected payment method is charged automatically on your billing date. We send a reminder email 3 days before every renewal. You can update your payment method anytime in your subscription portal.
Update Payment Method: Visit https://sub.jivenu.com/login to:
- Add a new payment method
- Update card details
- Change your default payment
Payment Security All transactions are processed securely. We never store your full credit card information on our servers.
Having Payment Issues? If your payment is being declined:
- Verify your card details are entered correctly
- Check that your card has not expired
- Ensure you have sufficient funds
- Contact your bank to authorize the transaction
- Try a different payment method
If a subscription renewal shows a "payment failed" or "inventory error" message, it usually means a flavor on your subscription is sold out (currently White Peach), not a problem with your card. Swap to an in-stock flavor in the portal to fix it.
Questions? Email hello@jivenu.com if you are having trouble completing a payment.